Entry Level Helpdesk Technician |
| Oct. 07, 2009 - Dec. 07, 2009 |
| Location: | Christiansburg, VA |
| Salary Range: | $10.00/hour |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | Health, Dental, Vision, Life, Cancer, 401K and many extras |
| Employment Type: | Full Time |
| Employer: | CCS-Inc. |
| Duties: | Job Duties and Responsibilities
- Provide first line helpdesk support to internal users, assisting them with hardware and software problems via phone, email, Help desk tickets or desk side visit, or remote control tools
- Expectation that 75% of incidents will be resolved on the first interaction with the customer with only the most complex issues referred to higher levels.
- Installs software, hardware and peripheral components such as monitors, keyboards, printers, network interface cards and disk drives on user’s premises. Performs PC and phone additions / moves / changes.
- Adhere to established IT policies, procedures and standards and ensures their conformance with information systems goals and procedures.
- Interaction with IT management frequently through timely reporting of operational activities.
- Frequent interaction with users on support issues and needs assessments.
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
- Maintain a working knowledge of Help Desk and IT Operations procedures related to client services.
- Provide assistance in the areas of site support and project specific assignments.
- Providing support for business applications.
- The employee must occasionally lift and/or move up to 50 pounds.
- Perform other duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position.
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| Qualifications: | Education and Experience
- High school diploma or equivalent, related degree where appropriate, and two plus years related experience and/or training; or equivalent combination of education and experience.
- Knowledge of Windows operating systems and MS Office.
- A+, MCSE and other certifications where appropriate are a plus.
Skills and Qualifications
- Ability to effectively present information and respond to questions from managers and clients. Good analytical skills. Excellent oral and communication skills. Detail oriented and good customer service skills. Team player who has the ability to work effectively with all levels of company personnel.
- Strong working knowledge of Microsoft Windows XP, Vista, Cabling and PC Peripheral, Network Printers
- Knowledge of Network Topology, Equipment and Layers
- Understanding of PC hardware set-up and configuration
- Strong oral communication skills in English on excellent telephone manner
- Ability to understand business requirements and propose IT solutions
- Team player who is experienced working in a supervised atmosphere, but comfortable to take challenges and work independently following standardized procedures.
- Working knowledge of Microsoft server, networking, and Workstation technologies.
- Working knowledge of industry standards in regards to system and network administration
- Ability to solve PC related problems utilizing remote control tools
- Excellent verbal and written communication skills
- Willingness to improve in personal knowledge as it applies to supporting the company's objectives
- Project management exposure
- Strong analytical and troubleshooting skills
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