Software Support Technician |
| June 21, 2010 - August 21, 2010 |
| Location: | Christiansburg, VA |
| Salary Range: | depends on education and experience levels |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | Life, Health, Dental, Vision, Cancer, 401K plus many extras |
| Employment Type: | Full Time |
| Employer: | CCS-Inc. |
| Description: | Qualtrax, Inc. (subsidiary of CCS-Inc.) is looking for a full-time Software Support Technician for our compliance management software product. The selected candidate will be responsible for responding to customer requests via email, phone, or remote support. To be successful in this position, the person must have prior hands-on development experience in developing database driven applications using Microsoft web based technologies such as VB, ASP, Javascript, .NET C#.
This job offers a competitive salary, full benefits plus many extras. Please e-mail your resume to hr@ccs-inc.com or you may send resume to CCS-Inc., Attn: Human Resources, 105 Industrial Drive, Christiansburg, VA 24073. You may also fax your resume to 540-382-1801. For more information about Qualtrax, Inc., please visit our website at www.qualtrax.com. Qualtrax, Inc. and CCS-Inc. are AA/EOEs.
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| Duties: | Primary Responsibilities Include:
- Answering quick how to questions about the software and its abilities.
- Assisting customers with installs, upgrades and activation of new modules.
- Development of custom scripts and applications to customer specifications.
- Working with the customer with HTML issues-- such as formatting custom headers and footers for documents or advising them on how to customize their front pages.
- Participating in troubleshooting permission problems.
- Research and advise on database-specific error messages.
- Initializing and running GoToAssist meetings to get a first-hand look at the server setup and further diagnose issues.
Work hours will be from 8:30 A.M until 5:15 P.M, Monday through Friday. Additionally, periodic evening and weekend hours may be required.
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| Qualifications: | Required Qualifications:
- Good Communications Skills – Spoken and written English
- Excellent demonstrated customer service skills
- Must have at least 2 years experience developing database driven web based applications
- 1 + years experience with Microsoft ASP.NET C#
- Strong organization and problem-solving skills
- Experience troubleshooting Microsoft Windows 2000/2003 Server and Microsoft client products
- Ability to balance multiple priorities
Technologies that will be encountered include:
- Internet Information Services (Web Services and FTP Services)
- Internet Explorer
- Netscape
- Safari
- FireFox
- Microsoft Word
- Microsoft Visio
Candidate should be familiar with permissions setup on Windows-based operating systems. Knowledge of HTML syntax and database access (Oracle, SQL Server) a plus.
Ideal candidate will have or is working toward a 4-year degree from a university or equivalent experience and 2 years experience in coding and troubleshooting. Class work or job experience writing code a must. Languages and frameworks preferred are C#, C++, Java, JavaScript, PHP, Visual Basic, ASP.NET, and/or J2EE. |
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